Frequently Asked Questions (FAQs)
Welcome to DIVINE MART! Below are some common questions and answers to help you with your shopping experience. If you need further assistance, feel free to contact us.
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 3 hours of placement. Please contact us as soon as possible.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment details.
2. Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary based on location and shipping method. Estimated delivery times are displayed at checkout.
Q: Do you offer international shipping?
A: Currently, we ship within [Specify Countries or Regions]. International shipping options will be available soon.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 3 days of delivery. Items must be unused and in their original packaging. See our Returns & Refunds page for details.
Q: How do I initiate a return?
A: Contact our support team at sales@divine-mart.com with your order details to begin the return process.
Q: When will I receive my refund?
A: Refunds are processed within 14 business days after receiving and inspecting the returned item.
4. Account & Support
Q: Do I need an account to place an order?
A: No, but creating an account allows you to track orders, save payment methods, and receive special offers.
Q: How do I reset my password?
A: Click the “Forgot Password” link on the login page and follow the instructions sent to your email.
Q: How can I contact customer support?
A: You can reach us via email at sales@divine-mart.com or call +1 (832) 731-2664.
5. Products & Availability
Q: How can I check if an item is in stock?
A: Product availability is displayed on each product page. If an item is out of stock, you may sign up for restock notifications.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be purchased and redeemed on our website.
Q: How do I know if a product is authentic?
A: We source our products from trusted suppliers to ensure authenticity and quality.
6. Promotions & Discounts
Q: Do you offer discounts or promo codes?
A: Yes, we frequently run promotions. Sign up for our newsletter to receive exclusive offers.
Q: Can I use multiple discount codes on one order?
A: Only one promo code can be applied per order unless stated otherwise.
Q: Do you have a loyalty program?
A: We are working on launching a rewards program soon. Stay tuned!
Contact Us
If you have any additional questions, please reach out:
- Website: divine-mart.com
- Email: sales@divine-mart.com
- Phone: +1 (832) 731-2664
- Business Address: 1 Silent Way Dr, SugarLand, TX 77498
We’re here to help! Happy shopping at DIVINE MART!